Frequently Asked Questions

Everything you need to know about your luxury fragrance journey.

Are your fragrances authentic?

Yes, all products at Zam Zam Perfumes are 100% authentic and sourced directly from authorized distributors or the original perfume houses. We never sell imitations or knock-offs.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on fragrances that have been sprayed or opened.

How should I store my perfumes to ensure they last?

To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.

Do you offer international shipping?

Currently, we ship to select international locations. Shipping costs and delivery times vary by country and will be calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.